Contact Us

We’re here to help with anything you need—whether you have a question about an order, need help finding a specific diecast model, or just want to learn more about our store.

You can reach us anytime using the information below:

Email Support

For all questions, order issues, or general inquiries, email us at: customerservice@diecastusasouthwest.com

We respond to most messages within 24 hours (often much faster).

Business Hours

We process orders and respond to messages during standard business hours: Monday–Friday 9:00 AM – 5:00 PM (Central Time)

Customer Commitment

Your satisfaction matters to us. Whether you’re a collector, a gift buyer, or a first‑time visitor, we’re dedicated to providing fast service, clear communication, and a smooth shopping experience from start to finish.